Embracing digital transformation

Around the world and across indus­try, the coro­n­avirus pan­dem­ic has act­ed as a cat­a­lyst for dig­i­tal trans­for­ma­tion projects. In mere weeks, many organ­i­sa­tions have accom­plished trans­for­ma­tions that they had pro­ject­ed to take years, shift­ing oper­a­tions online and imple­ment­ing new tech­nolo­gies at speed. The insur­ance indus­try is no excep­tion, with 2020 prov­ing to be a land­mark year for this for­mer dig­i­tal lag­gard