The age of talent experience

The abil­i­ty for busi­ness­es to attract, retain and devel­op high-qual­i­ty staff is becom­ing increas­ing­ly vital for suc­cess as up-start com­peti­tors con­tin­ue to dis­rupt tra­di­tion­al indus­tries by lever­ag­ing inno­v­a­tive tech­nolo­gies and skilled employ­ees.

Yet tal­ent man­age­ment has sig­nif­i­cant­ly evolved over the last 20 years. The advances of tech­nol­o­gy in the busi­ness and con­sumer world are caus­ing staff to have high expec­ta­tions of the employ­ee expe­ri­ence, lead­ing to the estab­lish­ment of a new dis­ci­pline called tal­ent expe­ri­ence that focus­es on an employ­ee-cen­tric view, rather than a com­pa­ny-cen­tric mod­el.

“We have a strong belief that com­pa­nies need to embrace the ben­e­fits of both tal­ent man­age­ment and tal­ent expe­ri­ence to be suc­cess­ful. Firms should join togeth­er their goals and objec­tives with employ­ee aspi­ra­tions if they want to be in a posi­tion where they can thrive and over­come the chal­lenges of an ever-chang­ing world,” says Vin­cent Bel­liveau, chief exec­u­tive, Europe, Mid­dle East and Africa, at Cor­ner­stone OnDe­mand, a glob­al leader in cloud-based learn­ing, tal­ent man­age­ment and tal­ent expe­ri­ence soft­ware.

There are count­less plat­forms that pro­vide HR teams the tools they need to plan for the future and align tal­ent objec­tives with busi­ness objec­tives. But organ­i­sa­tions some­times focus too much on either tal­ent man­age­ment or tal­ent expe­ri­ence, when actu­al­ly both togeth­er is what’s need­ed. Togeth­er, organ­i­sa­tions attract, upskill and retain their peo­ple, while employ­ees feel moti­vat­ed, engaged and envis­age a future with their organ­i­sa­tion.

“The expec­ta­tion of fast, any­where and any­time learn­ing is now the norm, and future gen­er­a­tions will seek the skills to eval­u­ate and act on infor­ma­tion, rather than just recall large amounts of knowl­edge,” says Mr Bel­liveau.

By util­is­ing the lat­est inno­va­tions in arti­fi­cial intel­li­gence and per­son­al­i­sa­tion tech­nolo­gies, Cor­ner­stone pro­vides staff access to tai­lored learn­ing and devel­op­ment con­tent that is rel­e­vant to their inter­ests. Employ­ees gain from using inter­nal career por­tals to map out a career path in their organ­i­sa­tion, at the same time as ben­e­fit­ing the busi­ness thanks to the cre­ation of a high-per­form­ing and moti­vat­ed work­force.

“Cor­ner­stone is help­ing organ­i­sa­tions man­age the entire life cycle of their tal­ent at a strate­gic lev­el, as well as pro­vide per­son­alised, rel­e­vant and use­ful learn­ing access so employ­ees can take own­er­ship of their growth and career paths as organ­i­sa­tions evolve,” adds Mr Bel­liveau.

It’s clear that effec­tive­ly man­ag­ing tal­ent, ensur­ing employ­ees are moti­vat­ed and bring­ing as much val­ue to the com­pa­ny as pos­si­ble is no small task. But at the same time, over­whelm­ing staff with irrel­e­vant or unnec­es­sary learn­ing expe­ri­ences can do more harm than good, illus­trat­ing the impor­tance of deploy­ing a sophis­ti­cat­ed tal­ent expe­ri­ence strat­e­gy.

Con­verse­ly, deploy­ing cum­ber­some and unfriend­ly learn­ing and tal­ent man­age­ment process­es caus­es harm too. This points to the need for com­pa­nies to think holis­ti­cal­ly about both tal­ent man­age­ment and tal­ent expe­ri­ence.

At a time when many organ­i­sa­tions are under­go­ing often dra­mat­ic lev­els of change and dis­rup­tion due to the impact of tech­nol­o­gy, com­pa­nies need to ensure employ­ees remain con­fi­dent in their abil­i­ty to utilise new tech­nolo­gies and cre­ate mean­ing­ful busi­ness val­ue.

The suite of solu­tions offered by Cor­ner­stone enables employ­ees to access on-demand learn­ing and make use of self-ser­vice tools that allows them to thrive no mat­ter what chal­lenges they encounter in work.

Com­pre­hen­sive, cen­tralised tools help pre­pare work­forces for this next era in the world of work and helps staff to answer ques­tions like, what do I need to learn right now to be suc­cess­ful in my role? Or what poten­tial careers can I have in the busi­ness and what skills do I need to suc­ceed?

Mr Bel­liveau con­cludes: “Employ­ees need more than ever to devel­op their skills and under­stand how to learn in the most effec­tive way. Cor­ner­stone push­es the devel­op­ment of its tech­nol­o­gy, lead­ing learn­ing and devel­op­ment inno­va­tion that is trans­form­ing lives in the work­place.”

For more infor­ma­tion please vis­it cornerstoneondemand.co.uk